Last updated: [26-02-2026]

At [NOYA GOLD] , we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://noyagold.com] or make a purchase from our store.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Register an account on our site
  • Place an order for products
  • Subscribe to our newsletter
  • Contact us via email, phone, or contact forms
  • Participate in promotions, surveys, or contests

Types of information we collect may include:

  • Personal Identification Information: Name, email address, phone number, postal address, date of birth
  • Payment Information: Credit/debit card details, bank account information (processed securely through third-party payment gateways – we do NOT store your full payment information on our servers)
  • Order Details: Purchase history, product preferences, customization requests
  • Technical Data: IP address, browser type, operating system, device information, and browsing behavior on our site using cookies and similar technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Transactions: To fulfill orders, process payments, arrange shipping, and provide order confirmations
  • To Improve Customer Service: To respond to your inquiries, support needs, and requests more effectively
  • To Personalize User Experience: To understand how our customers use our site and products, and to present content and product recommendations tailored to you
  • To Send Periodic Emails: To send order updates, respond to inquiries, and with your consent, send promotional emails about new products, special offers, or other information we think you may find interesting
  • To Comply with Legal Obligations: To prevent fraud, comply with anti-money laundering regulations, and fulfill our legal responsibilities as a jewellery retailer
  • To Improve Our Website: To analyze trends and track website usage to enhance our site’s functionality and user experience

3. Legal Basis for Processing (for GDPR Compliance)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context. Typically, we collect information where:

  • We need to perform a contract with you (e.g., processing your order)
  • You have given us consent (e.g., for marketing communications)
  • It is in our legitimate business interests (e.g., improving our services)
  • We need to comply with a legal obligation

4. Sharing Your Information with Third Parties

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, including:

  • Payment Processors: To securely process credit card payments (e.g., Stripe, PayPal, Telr)
  • Shipping Carriers: To deliver your orders (e.g., FedEx, DHL, Aramex)
  • Email Service Providers: To manage our email communications
  • IT Service Providers: To maintain and improve our website and data storage
  • Legal Authorities: When required by law or to protect our rights and safety

These third parties have access to personal information only to perform specific tasks on our behalf and are contractually obligated to protect your information and use it only for the intended purpose.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information:

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt sensitive information transmitted online
  • Secure Servers: Your personal information is stored on secure, password-protected servers
  • Limited Access: Access to your personal information is restricted to employees and service providers who need it to perform their job functions

However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s systems to recognize your browser and capture certain information.

We use cookies for:

  • Remembering items in your shopping cart
  • Understanding and saving your preferences for future visits
  • Tracking site usage for analytical purposes
  • Delivering personalized content and advertisements

You can choose to have your computer warn you each time a cookie is being sent, or you can turn off all cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our site.

7. Your Rights Over Your Information

Depending on your location, you may have certain rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you
  • Correction: You can request that we correct inaccurate or incomplete information
  • Deletion: You can request that we delete your personal information (subject to legal obligations, such as tax record retention)
  • Opt-Out: You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly
  • Data Portability: You can request to receive your personal information in a structured, commonly used format

To exercise any of these rights, please contact us at [Insert Email Address] . We will respond to your request within 30 days.

8. Retention of Your Information

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or legal requirements).

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

11. Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions about this Privacy Policy, our data practices, or your interactions with our store, please contact us at:

[NOYA GOLD]
Email: [info@noyagold.com]
Phone: [+971 56 737 0606]
Address: [Address: 303 – HindPlaza 5A – Gold Souk – Dubai – Daira – UAE]