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FAQ Section
Yes, all our products are made from 100% genuine gold. Every item comes with an official certificate of authenticity and is hallmarked according to international standards. You can shop with complete confidence.
We offer a wide range of gold karats including 24K, 22K, 21K, and 18K. Each product page clearly specifies the karat and purity of the gold used.
Yes, we ship worldwide! We offer secure and insured shipping to most countries. Shipping costs and delivery times vary depending on your location. You can calculate the shipping cost at checkout.
We accept multiple payment options including credit/debit cards (Visa, MasterCard), bank transfers, and cash on delivery (for UAE customers). All online payments are processed through secure and encrypted gateways.
Absolutely. Our store displays prices in AED, and you can complete your purchase using UAE Dirham. We also offer multi-currency options for international customers.
For deliveries within the UAE, orders are typically delivered within 2-3 business days. International shipping usually takes between 5-10 business days, depending on your location and customs clearance.
Yes, every order is fully insured until it reaches your doorstep. We partner with trusted courier services that specialize in handling valuable items.
Yes, we offer free shipping on all orders above 1,000 AED within the UAE. For international orders, free shipping is available on purchases above 5,000 AED.
Yes, we offer customization services! You can request personalized engravings or modifications to existing designs. Please contact our customer service team with your requirements, and we’ll provide a quote.
If you’ve ordered the wrong ring size, don’t worry! We offer one free resizing within the first 30 days of purchase. Simply contact our support team to arrange the process.